Visibly stunned when her name was called, Furtado stepped onstage and exclaimed an enthusiastic, "Cool!" — a candid reaction that captured the genuine surprise of the then-rising star. In her heartfelt acceptance speech, she briefly spoke of her shock and gratitude before returning to the GRAMMY stage to perform "I'm Like a Bird."


For more memorable GRAMMY Rewind moments, visit GRAMMY.com/videos.